Observer (free)A decision support process is essential
Complex decision and strategy processes take place when uncertainty is high, goals are conflicting, options are opposed to each other, problems are unclear, and several stakeholder groups need to be heard. Many other factors add to the complexity. Telescope.no will help you organizing the factors in tables, simulating dynamic problem models, getting input from stakeholders via questionaires or directly in tables, and visualizing opportunities so that you can create integrated solutions with the best from each option.
Strategic direction, customer focus, and product and service development must play together to achieve growth. Continuous improvement, scaling, and innovation are the thre common growth methods. A structured system and process for planning, follow-up, and control are important for growth.
Many people and organizations make important decisions in an emerging and informal way, perhaps based on the most vocal stakeholder groups. Everywhere there is pressure towards informal and feelings-based decisions. Reasons could be lack of time, energy, focus, motivation, openness, concern for others, democracy, or rationality. There could be too much competition, self-protection, or self-interest among groups in the organization. Such cultures are so widespread that authors like Henry Mintzberg wrote about "The Manager's Job: Folklore and Fact" in HBR March-April 1990, and Thomas J. Peters wrote "Leadership: Sad Facts and Silver Linings" already in 1979.
However, "Nothing could be more detrimental to organizational learning that this process of elevating individual defense tactics to an organizational routine", wrote Chris Argyris in "Good Communication That Block Learning" in HBR July-Aug. 1994. He explained: "Defensive reasoning occurs when individuals make their premises and inferences tacit, then draw conclusions that cannot be tested except by the tenets of this tacit logic."
We believe that it is the responsibility of leadership to pull analysis, decision making, and follow-ups back to more structured frameworks and processes, every day. This also includes analysis of the decisions of customers, suppliers, competitors, new entrants, and regulating authorities. Calc3.com is for people with the same concern.
We work with services and tools such as Industry Analysis, SWOT, JobsTo Be Done (JTBD), and Multi Criteria Decision analysis. Surveys collecting input from employees or customers are included in the tool box.
Contact us if you want to talk about your jobs to be done and discuss how we can fill your competency gaps.
